Law Enforcement & Emergency Requests
How MyRhythm handles requests for member data from law enforcement and other authorities — what we require, what we disclose, and how emergencies involving a child's safety are handled.
Guidelines for authorities, and transparency for members
- Version
- 1.0
- Effective date
- 31 August 2026
- Last updated
- 31 August 2026
In short
- We disclose member data only when legally required, and only the minimum necessary.
- Every request is reviewed individually; blanket or overly broad requests are challenged.
- Emergencies involving risk of harm to a child are handled immediately, 24/7.
- We notify affected members of requests unless legally prohibited or it would risk someone's safety.
Our approach
MyRhythm respects the rule of law and the privacy of members in equal measure. We cooperate with valid legal processes, and we push back on requests that are overbroad, invalid, or inconsistent with human rights.
Because our community includes children, we apply heightened scrutiny to every request involving a minor's data.
What we require
Before disclosing any member data, we require:
- A valid legal process appropriate to the requester's jurisdiction — such as a court order, subpoena, warrant or equivalent instrument.
- Requests in writing, on official letterhead, from an official domain, identifying the specific account or content and the legal basis.
- For requests from outside our operating jurisdictions, use of mutual legal assistance (MLAT) or equivalent channels.
What we may disclose
Disclosure is limited to the data specified by the valid legal process — typically basic subscriber information (name, email, registration date). Content data and private communications require a higher legal standard, such as a warrant.
We do not provide bulk access, direct system access, or ongoing surveillance capability to any authority.
Emergency requests
Where there is an imminent risk of death or serious physical harm — especially to a child — we review emergency disclosure requests immediately, at any hour. Emergency requests must come from an official channel and describe the nature of the emergency.
Reports of child sexual abuse material are reported to the relevant authorities (such as NCMEC or local equivalents) as required by law.
Notifying members
Unless we are legally prohibited, or notification would create a risk to someone's life or safety, we notify the affected member (and for minors, their parent or guardian) before disclosing data, so they can seek legal advice or challenge the request.
Preservation requests
We honour formal preservation requests from law enforcement for up to 90 days, preserving the specified records beyond normal retention while legal process is obtained.
Version history
We give members at least 30 days’ notice before a material change takes effect.
- v1.031 August 2026 — First published version.